At Trade Global B2B, we are committed to providing high-quality services and ensuring customer satisfaction. Our Money-Back Policy is designed to offer a clear and transparent process for requesting refunds if our services do not meet your expectations. Please read the following policy carefully to understand the conditions under which a refund may be granted.
2. Eligibility for Refunds
Refunds may be considered under the following conditions:
Service Discrepancies: If the services provided do not align with the agreed terms and specifications, and if such discrepancies are reported within 14 days of service delivery.
Technical Issues: If significant technical issues or errors occur that prevent the proper use of our platform and support is unable to resolve the issue within a reasonable timeframe.
Account Issues: If an account is charged incorrectly due to system errors or administrative mistakes.
3. Non-Refundable Conditions
The following situations are generally non-refundable:
Change of Mind: If you decide to cancel or request a refund after the service has been delivered and no discrepancies are found.
Violation of Terms: If the request for a refund is made due to a violation of our Terms of Service or Code of Conduct.
Late Requests: Refund requests made after the 14-day period from the date of service delivery.
4. Requesting a Refund
To request a refund, please follow these steps:
Contact Support: Reach out to our customer support team via email at [support@example.com] with the subject line "Refund Request." Provide details of the issue, including your account information, transaction details, and any relevant documentation.
Provide Evidence: Attach any evidence or documentation that supports your refund claim, such as screenshots, error messages, or correspondence related to the issue.
Review Process: Our team will review your request and may reach out for additional information if needed. We aim to respond to refund requests within 5 business days.
5. Refund Processing
If your refund request is approved, the refund will be processed as follows:
Method of Refund: Refunds will be issued to the original payment method used for the transaction.
Processing Time: Refunds will typically be processed within 7-10 business days from the date the request is approved. Please note that the time required for the funds to appear in your account may vary depending on your financial institution.
6. Dispute Resolution
If you disagree with the outcome of your refund request, you may escalate the issue by contacting our support team to seek further resolution. We are committed to addressing concerns and ensuring fair treatment for all users.
7. Policy Changes
Trade Global B2B reserves the right to update or modify this Money-Back Policy at any time. Changes will be communicated via our website or other appropriate channels. Continued use of our services following any changes constitutes acceptance of the updated policy.
